Serving It Right Exam Test Module 3 Responsible Beverage Service

Why is a written Establishment Policy important? Select all that apply.

Which of the following are best practices to follow when creating the Policy?

Choose one or more options.

Match the server’s statement with the best practice it promotes.

“I highly recommend our honey garlic wings. They’re the best in the city.”

What do you think is the main goal of a Responsible Beverage Service (RBS) program?

Choose the best option.

What are the three components of an effective RBS program?

Select all that apply.

An intoxicated patron sitting with friends is creating a disturbance and refuses your polite, but firm request that she leave the premises.

What should you do? Select the best option.

You should keep incident reports in a binder for easy access and copying.

Match the server’s statement with the best practice it promotes.

“I’ll keep your drink behind the bar for you while you’re in the washroom.”

You've been working at this bar for a few years and know most of the regular patrons. A patron who usually comes in with his pool team has come into the bar alone, and doesn't seem as sociable as usual. He's not seated in your section. What should you do? Select the best option.

You can discard the incident report after five years.

Recollections of the incident should be gathered from all staff who were present at the event.

Select the correct answer.

Seek contact information from other witnesses to the incident, such as patrons and bystanders.

Match the server’s statement with the best practice it promotes.

“Our soft drinks are free of charge for your table’s designated driver.”

Minors wishing to consume alcohol may try to use fake ID, and may take evasive action to avoid being scrutinized before service. Which of the following do you think could signal that a patron is a minor? Choose one or more options.