Serving It Right Exam Test Module 3 Responsible Beverage Service

Module 3 Responsible Beverage Service

1 / 14

Which of the following are best practices to follow when creating the Policy?

Choose one or more options.

A) The Policy should duplicate the Policy of another establishment

B) The Policy is written

C) All staff members must read and sign the Policy

D) The Policy should address the co-use of alcohol and cannabis

2 / 14

You can discard the incident report after five years.

A) True

B) False

3 / 14

Match the server’s statement with the best practice it promotes.

“I highly recommend our honey garlic wings. They’re the best in the city.”

A) Actively promote food

B) Prevent spiking drinks

C) Provide good value beverage alternatives

4 / 14

An intoxicated patron sitting with friends is creating a disturbance and refuses your polite, but firm request that she leave the premises.

What should you do? Select the best option.

A) Take steps to slow down liquor service to her.

B) Tell all of the patron’s friends that the patron is drunk and they should make sure she gets home safely.

C) Call the bouncer at the door and have the patron ejected from the premises.

D) Tell the manager that there is a problem situation developing.

5 / 14

Minors wishing to consume alcohol may try to use fake ID, and may take evasive action to avoid being scrutinized before service. Which of the following do you think could signal that a patron is a minor? Choose one or more options.

A) The patron leaves the table when the server approaches.

B) The patron has difficulty maintaining eye contact while ordering.

C) The patron smells faintly of cannabis and has a vaping device in their pocket.

D) The patron orders what everyone else in the group is having.

6 / 14

What do you think is the main goal of a Responsible Beverage Service (RBS) program?

Choose the best option.

A) To control liquor service in B.C.

B) To reduce alcohol-related harms

C) To promote the food and beverage industry

D) To ensure serving staff are properly trained

7 / 14

Why is a written Establishment Policy important? Select all that apply.

A) It can facilitate responsible beverage service.

B) It can help protect your establishment from lawsuits.

C) It is required by B.C. liquor control law and regulation.

D) It supports the safety of patrons.

8 / 14

You've been working at this bar for a few years and know most of the regular patrons. A patron who usually comes in with his pool team has come into the bar alone, and doesn't seem as sociable as usual. He's not seated in your section. What should you do? Select the best option.

A) Tell the person controlling the door that the rest of the team will arrive soon.

B) Send the patron a free drink to help him cheer up.

C) Respect the patron's privacy and take no further notice.

D) Tell the server in that section what you've observed.

9 / 14

Match the server’s statement with the best practice it promotes.

“I’ll keep your drink behind the bar for you while you’re in the washroom.”

A) Actively promote food

B) Provide good value beverage alternatives

C) Prevent spiking drinks

10 / 14

What are the three components of an effective RBS program?

Select all that apply.

A) Coordinated teamwork

B) Exciting entertainment

C) A professional environment

D) Intervention strategies

11 / 14

You should keep incident reports in a binder for easy access and copying.

A) True

B) False

12 / 14

Seek contact information from other witnesses to the incident, such as patrons and bystanders.

A) False

B) True

13 / 14

Recollections of the incident should be gathered from all staff who were present at the event.

Select the correct answer.

A) True

B) False

14 / 14

Match the server’s statement with the best practice it promotes.

“Our soft drinks are free of charge for your table’s designated driver.”

A) Prevent spiking drinks

B) Provide good value beverage alternatives

C) Actively promote food

Your score is

The average score is 79%

Name of the Test	Serving It Right Exam
Test Type	Practice Test
Topics Covered	Module 2″ Intoxication and Impairment
Total questions	14
Passing marks	80%
Time Limit	N/A